Nagabet Privacy Policy – How Your Information Is Protected

1. Introduction

Nagabet is one of Bangladesh's most trusted online gaming platforms. We are fully committed to protecting the privacy and personal data of our users. This privacy policy explains how Nagabet collects your personal information, how it is used and stored, and under what circumstances it may be shared with others.

By using the Nagabet website or mobile app, you are considered to have agreed to this privacy policy. We therefore recommend reading it in full before using the platform for the first time.

We believe transparency is the foundation of a good relationship. That is why Nagabet's privacy policy is written in plain, clear language — so you always know exactly what we do with your information.

2. What Information We Collect

Nagabet collects only the information that is necessary. Collecting unnecessary or excessive data goes against our policy. The types of information we collect are detailed below:

3. How We Use Your Information

Nagabet uses the data it collects solely for defined purposes. All the reasons we use your information are clearly set out below:

• Account Management: Your information is used to create, verify, and manage your account.
• Transaction Processing: Financial information is used to process deposits and withdrawals securely.
• Security Assurance: Device information is analyzed to detect and prevent fraudulent activity.
• Service Improvement: Gaming data is analyzed to improve the user experience.
• Promotional Communications: Your contact information is used to notify you about bonuses and offers (you can opt out at any time).
• Legal Compliance: Necessary data is retained to comply with applicable laws and regulations.
• Responsible Gaming: To identify signs of problem gambling and provide timely support.

Nagabet never passes your information to third parties for advertising purposes. Every use of your data is backed by a specific and legitimate reason.

4. Who We Share Your Information With

Nagabet shares your information only to a very limited extent and strictly for specific reasons. We do not share your data with any party outside the following circumstances:

• Payment Providers: Only the financial information necessary to process transactions via Mobile Banking, Nagad, or Rocket is shared.
• Game Provider: Minimal data is shared with providers that operate the technical infrastructure for Live Casino and slots games.
• Legal Obligation: Information may be disclosed upon a valid order from a court, regulatory body, or law enforcement authority.
• Anti-Money Laundering: Relevant information may be shared with regulatory authorities to comply with AML (Anti-Money Laundering) requirements.

5. Data Retention & Security

Nagabet stores your information with the highest level of security. Our servers operate in compliance with the international security standard PCI-DSS.

• All data is stored with 256-bit AES encryption.
• Regular security audits and penetration testing are conducted.
• 24/7 security monitoring is in place at our data centers.
• Even after an account is closed, data may be retained for up to 5 years to meet legal obligations.
• After the retention period, data is securely deleted.

All Nagabet staff who have access to user data are bound by strict confidentiality agreements and are only permitted to view information as required for their specific role.

6. Cookie Policy

Nagabet uses various types of cookies on its website. Cookies are small files stored in your browser that help improve your experience on the site.

• Essential Cookies: Essential for login sessions and security verification. These cannot be disabled.
• Functional Cookies: Remembers your preferences and settings so you get the same experience each time you return.
• Analytics Cookies: Helps identify which parts of the site are used most. This data is completely anonymous.
• Marketing Cookies: Used to show relevant offers. You can turn this off at any time.

7. Your Rights

As a Nagabet user, you have the following rights over your own data. To exercise any of these rights, please contact our support team:

8. Protection of Minors

Nagabet does not provide services to anyone under 18. We do not collect data from minors, and we do not permit them to create accounts.

• Age verification is mandatory at the time of registration.
• Identity verification is carried out in cases of suspected activity.
• If an underage account is identified, it is immediately suspended and any deposited funds are returned.

9. Policy Changes

Nagabet may update this privacy policy from time to time. In the case of significant changes, you will be notified via your registered mobile number or email.

• Updated policies take effect from the date they are published.
• The latest version will always be available on this page.
• Continued use of the site after any changes will be considered your acceptance of the updated policy.

10. Contact

Contact us with any questions or concerns regarding this privacy policy. Our team is always ready to help.

• Email: [email protected]
• Support Hours: 7 days a week, 24 hours a day
• Response Time: within 48 hours